Genpact (NYSE: G) is a global professional services firm that makes business transformation real. It drives digital-led innovation and digitally-enabled intelligent operations for its clients, guided by the company’s experience running thousands of business process primarily for Global Fortune 500 companies. It claims to think with design, dream in digital, and solve problems with data and analytics. Combining the company’s expertise in end-to-end operations and AI-based platform, Genpact Cora, it focuses on the details.
Genpact began in 1997 as a business unit within General Electric. In January 2005, Genpact became an independent company to bring the process expertise and unique DNA in Lean management to clients beyond GE, and then in August 2007, Genpact became a publicly-traded company. Since December 31, 2005, it has expanded from 19,000+ employees and annual revenues of US$491.90 million to 90,000+ employees and annual revenues of US$3.52 billion as of December 31, 2019.
Genpact” is shorthand for Generating Business Impact. The company provides outsourcing services for business processing and IT. About one-fourth of its clients are Fortune 500 companies. The company’s work culture is Client-Centric, i.e. it thoroughly focuses on pre-and post-sale client experiences to provide a good client experience and aims to build long-term relationships with them. A Client Advisory Group has been formed to ensure this.
Service Offerings
For clients across the chosen industry verticals, Genpact offers the following professional services:
• Finance and accounting services;
• Core industry operations specific to our chosen industry verticals;
• Sourcing, procurement, and supply chain services; and
• IT services.
Finance and accounting
The organization believes that it is one of the world’s premier providers of financial and accounting services. The services in this area include:
Accounts payable: document management, invoice processing, approval and resolution management, and travel and expense processing;
Invoice-to-cash: customer master data management, credit and contract management, fulfillment, billing, collections, and dispute management services;
Record to report: accounting, treasury, tax services, product cost accounting, and closing and reporting, including SEC and regulatory reporting;
Enterprise performance management: budgeting, forecasting, and business performance reporting; and
Enterprise risk and compliance: operational risk and controls across a wide range of regulatory environments.
Core industry operations
The organization helps its clients design, transform and run core enterprise operations specific to their industries. On the foundation of domain expertise embedded in its SEP frameworks, it uses its Lean Digital approach to leverage digital technologies and specialized analytics to power Intelligent Operations. It provides core operations support in all of its chosen industry verticals.
Sourcing, procurement, and supply chain services
We offer direct and indirect strategic sourcing, category management, spend analytics, procurement operations, master data management, and other procurement and supply chain advisory services.
We use our expertise in this area to help clients transform and run sourcing strategies across expense categories, drive process compliance, and realize significant cost reduction in their businesses. Using our Lean Digital approach and best-in-class SEPs, we help clients improve productivity and their
customers’ experiences by:
• Improving sourcing and procurement processes;
• Optimizing inventory management and the overall supply chain;
• Automating processes, such as order management;
• Integrating separate technology systems and aggregating data from disparate data sources; and
• Providing a single dashboard to see metrics in one place.
IT services
Our IT services include end-user computing support, infrastructure management, application production support, and database management. We provide support in more than 25 languages.
Monitoring and management: We help our clients monitor and manage their data centers, servers, storage, emails, networks, databases, applications, and end-user devices.
Infrastructure management: We offer cloud infrastructure services, IT service integration and management, and cybersecurity services.
Business intelligence and data warehousing: We leverage our deep domain and process expertise to help clients with business intelligence and big data, enterprise resource planning, quality assurance, technology integration, and business intelligence reporting.
